Frequently asked questions

Any questions? The answer could be below. If your question is not listed, please contact us using the contact form.

Come across a page with spelling errors or incorrect grammar?

Please check your internet browser settings first. The option of Google Chrome letting you automatically translate webpages could be enabled. And that’s not needed. Here’s how you turn it off: https://support.google.com/chrome/answer/173424?hl=en&co=GENIE.Platform=Desktop

How do I get the certificate?

If you have successfully completed the test, you can immediately download your certificate. You can also download the certificate later in your account.

How can I get a certificate?

You can obtain a certificate by taking the test. Before taking this test, view the gate or security instructions. You can do this as often as you want. After that you can start the test.

How long is the certificate valid?

That differs from client to client. Usually 1 year, sometimes 2 years. The expiry date is stated on your certificate.

How will my employer or client know that I have passed the test?

The employer or client can always look up and view the results of achieved gate instructions. Your data will be deleted one year after your registration has expired or sooner if this is indicated.

How often can I take the test?

A new test is always available if you have not passed a test.

Why does a timer run with the test?

Your employer determines how much time you have to take a test. There is a timer running to show how much time you have left. If it takes longer than the set time, you can no longer submit the test. You must then follow the instruction again and start a new test.

What can I use 'Mark' for when creating the test questions?

You can leave a question open while taking the test by 'marking' it. You can then return to the highlighted question to answer it before completing the test.

Can I follow the instruction and take the test in my own language?

That depends on the languages ​​chosen by your client or employer. In the drop down menu at the beginning of the instruction and test you can see which languages ​​you can choose from.

Can I follow the instruction and take the test on an iPad?

Explainsafe is accessible to iPad users, both for taking the test and for managing candidates. We do advise you to use the iPad with the latest version of iOS (12.1) for the most optimal user experience.

Any questions?

Fill in the form below and we will contact you as soon as possible. You can also get in touch directly with Ferdinand Gildemacher.

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