Frequently asked questions

Please check your internet browser settings first. The option of Google Chrome letting you automatically translate webpages could be enabled. In certain cases this can cause incorrect text. Are you sure this is not the case? Please contact us via the contact form on https://www.explainsafe.nl/eng/frequently-asked-questions

If you have successfully completed the test, you can immediately download your certificate. You can also download the certificate later in your account.

You can obtain a certificate by taking the test. Before taking this test, view the gate or security instructions. You can do this as often as you want. After that you can start the test.

That differs from client to client. Usually 1 year, sometimes 2 years. The expiry date is stated on your certificate and will be communicated in advance. See the information we post with the instructions.

The employer or client can always look up and view the results of achieved gate instructions. Your data will be automatically deleted 13 months after your last obtained certificate has expired, and 13 months after your last visit or invitation. Of course it is always possible to have your data deleted earlier, please contact us via the contact form on https://www.explainsafe.nl/eng/frequently-asked-questions

In most cases a new test is automatically available if you have not passed a test. However, this depends on the configuration per test per environment. It is therefore possible you have to look up the instructions and start again if you have failed.

Your employer determines how much time you have to take a test. There is a timer running to show how much time you have left. If it takes longer than the set time, you can no longer submit the test. You must then follow the instruction again and start a new test.

You can leave a question open while taking the test by 'marking' it. You can then return to the highlighted question to answer it before completing the test.

That depends on the languages ​​chosen by your client or employer. In the drop down menu at the beginning of the instruction and test you can see which languages ​​you can choose from.

Explainsafe is accessible to iPad users, both for taking the test and for managing candidates. We do advise you to use the iPad with the latest version of iOS for the most optimal user experience. This also applies to Android tablets and other mobile devices. Keep your browser up to date. You are advised to keep everything up to date at all time before you take an instruction/test on Explainsafe.